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How are my credit card details protected?
Govpay's systems have been built with multiple levels
of security including 128-bit SSL encryption, and conform
to Bank grade security levels. In addition the systems
comply with Government privacy standards to ensure that
your personal information is kept safe and viewed only
by organisations permitted by you.
What does SSL mean?
SSL stands for Secure Sockets Layer. When you come
across govpay's secure web pages, your browser will
display a padlock 
or other symbol to inform you that SSL has been enabled.
SSL allows a secure connection between your web browser
and govpay's web server.
If you wish to check the level of encryption used by
our system, place your mouse cursor on the padlock
and it will display a message SSL secured (128 bit).
So how do I know who sees my credit
card details?
When you provide your credit card details through
one of our client websites, the information is sent
through the secure tunnel (using 128 bit SSL) via the
govpay system for processing by the credit card authority
and to the selected organisation. No credit card numbers
are kept in the govpay system or forwarded to our clients.
Financial account details are verified by a bank or
financial institution only.
Is every page secure?
Generally SSL is engaged only on particular web pages
where private & confidential information is entered.
If the page is secure you will see the padlock
or other symbol to inform you that SSL has been enabled.
How do I know that my payment has actually
been processed?
At the point that a receipt or receipt number is presented
to you the transaction has been completed.
Why does my browser hang when I want
to start a secure session?
You will need to check your browser settings to make
sure that it enables SSL. SSL is the protocol for encrypting
data over the Internet. You will need to make sure you
accept SSL and Cookies.
How do I know if I have a secure browser
session?
When you begin a secure session a padlock icon
in the locked position will appear in the status bar
on your browser. Your browser "key" or "padlock"
icon
continues to show you whether you are communicating
securely. If you click on the padlock icon it will show
you the security information.
Requirements & Constraints
The security works with IE4 and Netscape 4 or above.
If you are using earlier browser versions a download
is available to allow 128 bit encryption.
Submitting Secure Documents
Your browser will occasionally prompt you with a popup
message each time you are about to submit forms or,
when toggling between secure and insecure modes. govpay
suggests that can suppress these messages by using your
Security/Options menu or by checking the boxes on pop-ups.
NOTE, you should still look at your browser's status
bar for a padlock
or other symbol, to determine your browser status before
and after submitting documents.
If you have any questions about our secuity statement,
please email enquiries@govpay.com.au.
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The
Local Government & Council E-Secure Payment Services Security
Statement
